Privacy Policy for Konvergense LLC F.Z.

Last updated: July 14, 2023

Konvergense LLC FZ (“Konvergense”, “we”, “us”, “our”) respects the privacy of our users (“user”, “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] and use our online products and services (collectively, “Services”).

Please read this policy carefully. By accessing or using our Services, you agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Policy, do not access or use our Services.

Information We Collect

We only collect information necessary to provide you with our Services. This includes:

– Contact information such as name, email address, phone number, postal address to create your account, provide Services and communicate with you;

– Billing information such as payment card details to process payments for paid Services;

– Feedback and correspondence such as questions or comments you address to us to provide customer support;

– Usage information such as browsing history, clicked links and pages visited to optimize your user experience;

– Cookies information from your browser to recognize you, remember your preferences and provide personalized features. You can disable cookies through your browser settings.

We do not collect sensitive information from you without your explicit consent. All information we hold about you is stored securely.

How We Use Information

We only use your information in ways consistent with delivering our Services including:

– To meet requests you make such as subscribing you to a newsletter;

– To personalize your experience by providing customized content and recommendations;

– To notify you about changes or updates to our Services;

– To contact you about your account, transactions, servicing and provide customer support;

– To publish feedback or content you share with your consent; 

– For internal administrative purposes, troubleshooting, statistical analysis, improving our services;

– To customize advertisements you see based on your interests and browsing history.

We do not rent or sell your personal information to marketers or third parties. We only share data with third parties assisting us in processing your transactions, servicing your account and optimizing our Services as described below.

Disclosure to Third Parties

We engage certain third parties to perform functions and provide services on our behalf. Examples include processing payments, delivering packages, analyzing data and serving advertisements. We may provide information including personal data to such parties solely for the purpose of enabling them to provide these services.

Third parties are prohibited from using your personal data for any other purpose. These third parties maintain confidentiality and security of data through compliance with applicable laws and standards. We do not share your personal data with third parties without your consent, except as required to comply with laws or lawful government requests.

When required, we disclose limited personal information to tax authorities, law enforcement, regulators etc. to comply with valid request under applicable laws; for example, to meet national security or law enforcement requirements.  

Third Party Services

• Analytics services like Google Analytics used to understand user behavior, identify trends, monitor site performance.
• Advertising platforms like Google Ads used to deliver tailored ads to website visitors and app users.
• Social media plugins like Facebook pixel to enable social sharing features.
• Payment gateways like Stripe to securely process payments.
• Email providers like Mailchimp to manage email marketing campaigns.
• Cloud storage providers to store and back up our data.

Types of Data Collected

• Device identifiers like IP address, MAC address, IMEI numbers, advertising IDs
• Browser information like user agent strings, language preferences, time zone
• Usage data like pages visited, search terms entered, clicks, scrolling and other user interactions
• Geolocation data like device location (with consent)
• Demographic data provided by you like age, gender etc.

Tracking Technologies

• Cookies – both session cookies and persistent cookies used to identify users, remember preferences and settings, analyze site traffic patterns, monitor performance.
• Web beacons, pixel tags, scripts – used to measure effectiveness of campaigns by tracking user actions and interactions. Enable third parties to collect data about site usage.
• SDKs in mobile apps – Used to deliver ads, enable third party features, collect analytics on app usage.

International Data Transfers

• We use third party services that may involve transfer of personal data to servers outside your home country, including the US. All transfers adhere to applicable data protection laws and safeguards.

User Accounts

• Details on how users can create, access, modify or delete their accounts.
• Process for closing user accounts and deleting associated personal data.

Data Breaches

• Outline the incident response process in case of a data breach.
• Specify how users will be notified in the event of a breach affecting their personal data.

Data Security

We follow generally accepted technical and organizational standards to protect your data from unauthorized access, improper use or disclosure, loss or destruction. All data is stored on secure servers behind firewalls with restricted staff-only access under strict policy controls. We regularly adapt our physical and technical safeguards to prevent risks.

Despite best efforts, no data storage or transmission is 100% secure. We cannot guarantee absolute protection against unauthorized access or loss of your information. By using our Services, you acknowledge and accept this risk.

Data Retention

We retain your data only for as long as needed to provide Services, or as required to comply with fiscal, tax and legal obligations. Afterwards, your data is deleted permanently using industry-standard practices to prevent unauthorized access. Please contact us regarding specific retention periods.

Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect or maintain any personal data from children as defined by local laws. If you believe we may have collected information of a child without parental consent, please notify us immediately so we can promptly remove it.

Your Privacy Choices and Rights

You have the following choices and rights regarding how your personal data is used:

– Opt-out of marketing communications by clicking unsubscribe on emails or changing preferences in your account;

– Request access to view your personal data held by us through a subject access request; 

– Request correction or modification to ensure accuracy of personal data;

– Request erasure of personal data when it is no longer needed or we have no lawful basis to retain it;

– Object to uses of your personal data that you find objectionable.

To make privacy requests, please email us at [insert email address]. We will acknowledge and process all requests according to applicable laws. 

Changes to this Privacy Policy 

We may amend this Policy from time to time to reflect changes to our information practices. The revised Privacy Policy will be posted on our website. We encourage you to check our site periodically for updates.

Contact Information

If you have any questions, concerns or complaints about our privacy practices, please contact our Data Protection Officer by email at [insert email address]. We will do our best to respond to all reasonable requests in a timely manner. If you have an unresolved privacy or data use concern, you have the right to complain to your local data protection authority.